Return Policy

Aetherisely™ is owned and operated by Tianjin Hedong Zhongxuan Trading Co., Ltd.

Legal Company Name: Tianjin Hedong Zhongxuan Trading Co., Ltd.
Business Address: Room 1701, Tower A, Wanda Office Building, Shanghang Road Subdistrict, Hedong District, Tianjin
Legal Representative: Fu Yongchao
Customer Support Email: service@aetherisely.com

Return Policy

Effective Date: October 2026

Aetherisely™ is committed to providing customers with a clear, understandable, and responsible return experience.

This Return Policy explains the conditions, procedures, and service standards that apply when customers request a return through the Aetherisely™ website.

Our goal is to create a smooth return process supported by clear communication and professional customer assistance.

Return Period

Customers may request a return within:

30 calendar days after delivery.

Return requests submitted after this period may not be eligible unless otherwise reviewed and approved by Aetherisely™.

Customers are encouraged to contact our support team promptly when they identify any concerns related to a product.

Return Conditions

To help ensure an efficient review process, returned products should generally meet the following conditions:

• The return request is submitted within the applicable return period.

• The product remains in suitable condition for review.

• The product has not been intentionally damaged, modified, or improperly handled.

• Original packaging, accessories, and included materials should be retained when applicable.

Aetherisely™ reviews each return request based on the specific circumstances and provides appropriate guidance.

Return Request Process

Customers who wish to request a return should contact:

Customer Support Email:

service@aetherisely.com

Please include:

• Customer name.

• Contact information.

• Product information.

• Reason for the return request.

• Supporting details when necessary.

Our customer support team reviews return requests and aims to provide assistance within:

3 business days.

Return Review and Confirmation

Customers should contact Aetherisely™ before sending any product back.

After reviewing the request, our support team will provide applicable return instructions.

This process helps ensure that return requests are properly identified and handled efficiently.

Return Shipping Information

For preference-based returns, customers may be responsible for applicable return shipping costs.

Preference-based returns may include:

• Personal preference changes.

• Selecting an unsuitable product.

• No longer requiring the product.

If a product arrives damaged, defective, incorrect, or significantly different from the provided product information, Aetherisely™ will review the situation and provide an appropriate solution.

Possible solutions may include:

• Return assistance.

• Replacement support.

• Refund solution.

Damaged or Incorrect Products

If customers receive a product that is damaged, defective, incorrect, or does not match the provided product information, customers should contact Aetherisely™ as soon as possible.

Please provide:

• Product details.

• Description of the issue.

• Supporting information or images when available.

Our team will review the request and provide suitable assistance based on the specific situation.

Refund Processing

Once a return has been approved and the applicable return process has been completed, refunds are generally processed within:

7–10 business days.

The actual processing period may vary depending on the completion of the return review and related procedures.

Customer Support Information

Brand Name: Aetherisely™

Legal Company Name: Tianjin Hedong Zhongxuan Trading Co., Ltd.

Business Address: Room 1701, Tower A, Wanda Office Building, Shanghang Road Subdistrict, Hedong District, Tianjin

Legal Representative: Fu Yongchao

Customer Support Email: service@aetherisely.com

Customer Service Phone: +86 18979964730

Customer Service Hours: Monday to Friday, 8:00 AM – 10:00 PM